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Online Security

giantbank.com Online Security Tips

giantbank.com is serious about your account security and has recently enhanced our fraud protection methods to help prevent account loss.



If your account has suspected fraud, we will use every method to notify you. Please be aware our fraud department may contact you by text message, telephone call or email.


For additional protection, we request customers:

  • Use a PIN on all debit card transactions at large retail merchants. If a PIN is not used the transaction may not be accepted.
  • Monitor account activity. You can view account activities through online banking.
  • Enroll in SMS (text) Banking*, and establish account alerts. Enroll by logging into Online Banking and select menu option “Services/Mobile Banking.” *Enrollment and activation required, message and data rates may apply.


If you have any questions or need assistance, please contact giantbank.com Customer Care at (877) 446-4200.



Keep your information safe:

Substantial measures are in place at giantbank.com to protect your identity and your accounts against theft and fraud. For example, stringent bank privacy policies protect your personal and financial information. Password protection for online transactions helps assure online security. When using our online services, you develop a secret password that only you know. Encryption of online transactions with your bank converts your information into secure code, protecting you against hackers.

Privacy:

We’re also serious about our customers’ privacy. We will not provide your account information to any party that is not essential to the safe and sound maintenance of your account relationship. Please read the giantbank.com Privacy Policy.


We won’t rest on our laurels, either. We are constantly evaluating, testing and strengthening our security infrastructure to stay ahead of emerging security threats.



Minimum Browser Requirements

Windows 7Mac OS 10.X

Internet Explorer®11 and higher browser

Safari®7 and higher browser

Firefox®31 and higher browser

Firefox®31 and higher browser

Google Chrome™36 and higher browser

Google Chrome™36 and higher browser

                                                                                     

Firefox is a registered trademark of the Mozilla Foundation.

© 2015 Google Inc. All rights reserved. Chrome is a registered trademark of Google Inc.



Maximum security is possible only with your help. Here’s what you can do to stop these crimes before they happen:

  • Do not give out financial information such as checking and credit card numbers, or your social security number, unless you know the person or organization.
  • Report lost or stolen checks immediately. Your bank will block payment on them.
  • Notify your banker of suspicious phone inquiries such as those asking for account information to “verify your account” or “be awarded a prize.”
  • Closely guard your ATM personal identification number and ATM receipts.
  • Shred any financial solicitations and bank statements before disposing of them.
  • Put outgoing mail into a secure, official Postal Service collection box.
  • If regular bills fail to reach you, call the company to find out why.
  • Destroy pre-approved credit card offers before you throw them out. A home shredder is the best thing to use on financial statements, receipts, and old cancelled checks that you are discarding.
  • Account for all new checkbooks when you receive them in the mail.
  • Keep new and cancelled checks in a safe place.
  • Block your ATM transactions with your body. Keep the keyboard from view and prevent someone from learning your personal identification number (PIN).
  • Commit all passwords and personal identification numbers to memory. The less you have on paper the less likely it is that someone will learn these numbers.
  • Be creative when you select a password. Don't be obvious like using your last 4 digits of your social security number, phone number, address, birth date or any format that could easily be decoded by thieves.
  • If your bills include questionable items, don't ignore them. Instead, investigate immediately to head off any possible fraud.
  • Stay a step ahead with the latest info and practical tips from the nation’s consumer protection agency. Click here to review the FTC's Scam Alerts.
  • Periodically contact the major credit reporting companies to review your file and make the information is correct.

Major Credit Reporting Bureaus:

Equifax - www.equifax.com Place a fraud report: (888) 766-0008  or  Order a credit report: (800) 685-1111
Experian - www.experian.com Place a fraud report: (888) 397-3742 or Order a credit report: (888) 397-3742
TransUnion - www.transunion.com Place a fraud report: (800) 680-7289 or Order a credit report: (800) 888-4213


To obtain a free credit report: Please call (877) 322-8228 or visit www.annualcreditreport.com