giantbank.com is serious about security. Not only are your deposits FDIC-insured but your account and personal information is safeguarded by multiple security layers. giantbank.com has joined with Best-of-Breed partners to employ security layers featuring firewalls, hardware, software and security policies to accomplish a single mission: Keep your information safe.

Enhanced Online Banking Security!

Click here to read about giantbank.com’s “Two-Factor” Enhanced Online Banking security!

We’re also serious about our customers’ privacy. We will not provide your account information to any party that is not essential to the safe and sound maintenance of your account relationship. Just click here to read the giantbank.com Privacy Policy.

We won’t rest on our laurels, either. We are constantly evaluating, testing and strengthening our security infrastructure to stay ahead of emerging security threats.

Prevent Identity Theft!

The number of people victimized by Identity Theft continues to increase. Click here for ways to keep your identity safe and steps to take in the event that you become an Identity Theft victim.

FDIC INSURANCE NOTICE: By federal law, as of 1/1/2013, funds in a noninterest-bearing transaction account (including an IOLTA/IOLA) will no longer receive unlimited deposit insurance coverage, but will be FDIC-insured to the legal maximum of $250,000 for each ownership category. Visit the FDIC website here for more information.

For information regarding our security measures – and to learn how you can help ensure the security of your account – please review:

Providing a Safe Online Banking Environment

Frequently Asked Questions

Security Definitions

Providing a Safe Online Banking Environment Browser Encryption To process transactions and access any of your giantbank.com account information, you’ll need to use a secure browser.

We recommend that you choose one of the following Secure Browsers below prior to becoming a giantbank.com customer:

  •  Microsoft Windows XP, Vista or Windows 7 running Microsoft Internet Explorer Version 7.0 or higher:

Click to download the latest version from the Microsoft website: http://www.microsoft.com/downloads

  •  Microsoft Windows XP, Vista or Windows 7 running Mozilla Firefox 3.5 or higher:

Click to download the latest version from the Mozilla website: http://www.mozilla.org/en-US/firefox/new/

  •  Microsoft Windows XP, Vista or Windows 7 running Apple Safari 4.0 or higher:

Click to download the latest version from the Apple website: http://www.apple.com/safari/

  •  Microsoft Windows XP, Vista or Windows 7 running Google Chrome 9.0 or higher:

Click to download the latest version from the Google website: https://www.google.com/intl/en/chrome/browser/

  •  Microsoft Windows XP, Vista or Windows 7 running Opera 10.0 or higher:

Click to download the latest version from the Opera website: http://www.opera.com/download/

  •  Apple Macintosh running Apple Safari 5.0 or higher:

Click to download the latest version from the Apple website: http://www.apple.com/safari/ Netscape Internet Explorer Firefox

The secure browsers listed above utilize a minimum of 128-bit encryption.

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Protecting your Privacy with EV SSL Certain portions of this site are secured with Extended Validation (“EV”) SSL certificates, the highest standard for Web site authentication. EV SSL signifies that giantbank.com has passed a rigorous identity authentication process. In high-security browsers, an EV SSL Certificate triggers the browser address bar to turn green, display https://, and show the name of the organization that owns this Web site and VeriSign, the certificate authority that verified giantbank.com’s identity using a rigorous authentication process. When your address bar turns green, be sure to look to see that the owner of this Web site is the organization you intended to visit. Continue reading below for more information reagarding EV SSL.

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Network Security and Monitoring We employ multiple security layers and solutions, including firewalls to protect our giantbank.com systems and proprietary network from access by unauthorized Internet traffic. Firewalls also log network traffic to facilitate centralized auditing and security monitoring. The information you enter is communicated via a secure browser to our server, and encrypted for your protection.

Guarding the integrity of our systems and ensuring the security of your transactions is a top priority at giantbank.com. We monitor our network around-the-clock and regularly conduct third-party audits of our security systems and processes.

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Here are few of the more commonly-asked security questions:

Q. Is my password protected?

Q. Is my information secure?

Q. Why did the address bar turn green?

Q. What is Extended Validation SSL?

Q. Why did giantbank.com choose Extended Validation for this Web site?

Q. Why does rigorous authentication matter?

Q. How can I protect my information and myself?

Q. How can I check to see if my connection is secure?

Q. If I see a “broken key” icon, is my connection still secure?

Q. Why do I need a User ID and Password?

Q. Are your email replies to me secure?

Is my password protected?

Yes. Your User ID and Password are stored and maintained in an environment that cannot be accessed via the Internet. In addition, the probability of someone guessing your User ID and Password is less than one in 1,000,000,000,000!

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Is my information secure?

Yes. giantbank.com encrypts your confidential information as it’s transmitted to and from your PC using the Secure Sockets Layer (“SSL”) protocol with a minimum of 128-bit encryption. Secure Sockets Layer (SSL) Certificates are the standard method used on the Internet to secure communications between Web users and Web sites. This technology both authenticates the identity of a Web site and encrypts communications between the user and the Web site. For over a decade SSL Certificates have served to authenticate Web sites using different methods of authentication. Some Certificate Authorities merely verify that the organization requesting the certificate has the right to use their stated Internet domain address. More rigorous authentication methods include requiring proof of identity, proof of organizational status, and proof that the person is authorized by the domain holder to request a certificate.

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Why did the address bar turn green?

You are visiting a site secured with Extended Validation (“EV”) SSL certificate, the highest standard for Web site authentication. EV SSL signifies that giantbank.com has passed a rigorous identity authentication process. In high-security browsers, an EV SSL Certificate triggers the browser address bar to turn green, display https://, and show the name of the organization that owns this Web site and VeriSign, the certificate authority that verified the owner’s identity using a rigorous authentication process. When your address bar turns green, be sure to look to see that the owner of this Web site is the organization you intended to visit. EV SSL

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What is Extended Validation SSL?

Extended Validation (“EV”) SSL Certificates represent the highest standard for authentication approved by the CA/Browser Forum, a group of leading SSL Certificate Authorities (CAs) and browser vendors. The standard requires that every Web site secured with EV SSL pass a certified process for rigorously verifying the identity of the organization responsible for that Web site. The validation process requires the CA to authenticate the certificate applicant’s domain ownership and organizational identity, as well as the individual approver’s employment with the applicant, and authority to obtain the Extended Validation SSL Certificate. The VeriSign Certification Practice Statement outlines our authentication and verification processes.

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Why did giantbank.com choose Extended Validation for this Web site?

We chose Extended Validation (“EV”) SSL to secure your online transaction with us because we take your online security very seriously. EV SSL signifies that giantbank.com has passed the strict EV identity authentication process.

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Why does rigorous authentication matter?

When you follow a link to a Web site, how do you know it is real? There are criminals who create Web sites that look familiar in order to trick visitors into revealing personal and financial information. These “phishing” web sites can be very difficult to distinguish from legitimate Web sites. An Extended Validation SSL Certificate displays the authenticated name of the organization that purchased the SSL Certificate. If the SSL Certificate does not have Extended Validation, the Web site visitor will have to find another way to establish trust with the Web site such as clicking on a trust mark.

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How can I protect my information and myself?

Treat your giantbank.com user name and password with great care, since they’re all anyone needs to access your personal information online. Follow these tips to maximize security:

Don’t select an “obvious” password. Avoid using your name as a password. Consider using a combination of letters and digits to make your password difficult to detect.

Never share your password with anyone. Don’t write your password where others can find it. And make sure no one’s looking over your shoulder as you enter your user name and password.

Change your password often. Update your password regularly to stay a step ahead of potential account misuse.

Use a device that’s safe. Don’t log into giantbank.com if you’re at a computer that can be accessed by strangers, or someone you don’t trust.

Keep your computer malware-free. To defend against malware (viruses, worms, bots, etc.) that capture passwords, codes and other keystroked information, run anti-virus updates on a regular basis.

Remember to log out. If you are going to leave your computer for an extended period of time, click “Home” from the giantbank.com secure banking website to log out and end your secure banking session. No one can gain access to your information while you’re gone, since your user name and password will have to be re-entered. If your session automatically times out after a period of inactivity, just type in your User ID and Password to resume account access. Also, check out our Security Tips. You can also check out the FDIC “Tips for Safe Banking Over the Internet.”

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How can I check to see if my connection is secure?

The best indicator is to check the address bar to ensure that the site address begins with “https://”. The “s” in the address means you’ve accessed a secure server, and your information is encrypted. Most browsers also prominently display a “lock” icon in the address bar or elsewhere on the screen to indicate that a secure browsing connection has been made. Another indicator may be the address bar colored in green instead of red.

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If I see a ‘broken key’ icon, is my connection still secure?

All sensitive account information – including your account number, User ID and Password – is protected, and your connection is secure. If you see a “broken key” icon instead of the “whole key” icon that signifies a secure session, keep in mind that our Web site uses multiple frames: The navigation bar across the very top of your screen is one frame; the choices at the left of your screen are contained in a second frame; and the main portion of the site is displayed in yet a third frame. The navigation bar, which displays only general information about our site, does not use encryption, and may display a “broken key.” But any frame that displays sensitive account information is encrypted for your protection.

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Why do I need a User ID and Password? In order to enter giantbank.com’s secure banking area and access your account information, you must register a User ID and Password. If you do not provide this information, it is impossible for us to establish an online banking relationship with you.

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Are your email replies to me secure? If you are an existing giantbank.com customer, simply log into Online Banking and send us a Secure Mail. If you are not yet a giantbank.com customer and wish to send us sensitive information, please click here. We recommend that you avoid including sensitive account information

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Security Definitions

Encryption: A method of scrambling information before it is relayed, in order make sure only the intended recipient can translate and read it.

Secure Browser: An Internet browser that has Secure Socket Layer encryption to conduct secure financial transactions over the Internet.

Secure Socket Layer (SSL): An encryption technology that protects information being transmitted over the Internet to prevent tampering while it’s in transit.

Secure Transaction: An online transaction that has been encrypted to protect from tampering.

Firewall: A device designed to keep unauthorized outsiders from tampering with a computer system, therefore increasing a server’s security.

Cookie: A piece of data created by a Web server and stored on a user’s computer. It allows a Web site to keep track of a user’s patterns and preferences, and then store that information on the user’s own hard disk.

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