How do I open a giantbank.com account?

To open a giantbank.com account, we require a completed and signed application along with the funds for the opening deposit. Simply click Open an Account from any page (in the left-hand navigation) of our website to get started.

If you prefer to have an application mailed to you, simply call us toll free at (877) 446-4200 and a Customer Relationship Manager will assist you. Business account customers may speak directly with a Customer Relationship Manager to ensure that the correct resolutions/forms are sent along with the account application.

To open a new account with a wire transfer of funds*, please make a note on your application that includes the date the wire is being sent. Certificate of Deposit accounts may be opened with a faxed application to (954) 958-0190. For other types of accounts, an original signed application is required.

* giantbank.com wire instructions can be found here.

Do I have to be a US Citizen to open an account?

Yes. You must be a United States citizen with residency in the United States in order to open an account with us.

Are my deposits at giantbank.com FDIC Insured?

Yes. giantbank.com is fully FDIC insured. Our Certificate number is 34832 and we are listed under our parent company, Landmark Bank N.A. Please visit the FDIC website for more information regarding account insurance.

Why are my funds on hold? How long with my funds be held before they will be available to me?

New Customers: For new giantbank.com customers, checks deposited with us during the first thirty (30) day of account opening may be subject to extended hold periods. If your check is considered “local,” the funds are made available on the fifth (5th) business day after the date of deposit. If your check is considered “non-local,” the funds are made available on the seventh (7th) business day after the day of deposit.

Existing Customers: For existing giantbank.com customers depositing a check considered “local,” funds are made available on the second (2nd) business day after the date of deposit. If the check is considered “non-local,” funds are made available on the fifth (5th) business day after the day of deposit. Deposits in amounts greater than $5,000.00 may also be subject to certain holds.

Please review the giantbank.com Personal Disclosure and Business Disclosure for our funds availability policies. These disclosures will explain the availability of funds for new accounts and existing accounts in greater detail. This disclosure also defines “local” and “non-local” checks.

Do you have any Branch locations?

No. giantbank.com is an internet bank and we conduct our business via the internet, telephone or mail. Since giantbank.com is not burdened with the many costs of operating and staffing branches, we can offer you higher interest rates on products and less expensive, even FREE, services. Once you’ve found a product or service that best meets your needs, you may complete and submit an application by selecting Open an Account from any page of our website. The application process is designed to be very easy and will walk you through completing an application that you will print, sign and mail to us along with a check for the opening deposit.

If you would like to speak to a Customer Relationship Manager, please call us at 1-877-446-4200. You can also reach us via e-mail.

Does giantbank.com have any ATMs?

giantbank.com participates in almost all of the networks available for ATM users, which gives you access to your funds at thousands of ATMs worldwide. Click here to locate the nearest ATM.

Is there a charge to use an ATM?

Even though giantbank.com does not charge a fee for ATM usage, you may be charged a fee by the institution that supports the ATM. If the ATM you are using is a member of the Presto! network, the fee will appear on the screen at the time of the transaction, but will be waived by giantbank.com. More details about this type of ATM transaction are available here.

I will be out of the country on vacation, where can I use my ATM card?

To locate an ATM near you please visit our ATM Card Page. Our ATM Card Page features links to both the STAR (AVAIL) and PLUS

What are your Certificate of Deposit (“CD”) rates?

Our current CD rates are located on our Personal Certificate of Deposit and Business Certificate of Deposit pages.

If you wish to open an account please select “Open an Account”. This will walk you through completing and printing an application that you will mail in to us along with a check for the opening deposit.

Does giantbank.com guarantee rates?

No. You will receive the current rate of interest on the date that we receive a completed and approved application along with the funds for the opening deposit. If you wish to open a giantbank.com Certificate of Deposit (“CD”) account only, you can expedite the application process by selecting “Open an Account”, complete the application, sign it and fax to us at (954) 958-0190. You can then make arrangements to send us the opening deposit via Wire Transfer. Again, we will honor the current rate as of the date we receive the completed and approved application along with the funds.

How do I make a deposit to my account?

Deposits are accepted via mail, direct deposit or wire transfer.

  • Mail: Deposits can be mailed to us at:

    giantbank.com
    P.O.Box100970
    Ft. Lauderdale, FL 33310-1970

  • Direct Deposit: If you are using direct deposit please use your 10-digit account number and giantbank.com’s ABA/routing number:

    067014453.

  • Wire Transfer: If you are going to wire the deposit funds, please transfer the funds to:

    Landmark Bank, N.A. d/b/a giantbank.com
    ABA 067014453

Can I set up ACH transfers with my giantbank.com account?

Yes. Automated Clearing House (“ACH”) transfers and other types of electronic funds transfers (“EFT”) are becoming commonplace in banking. Although giantbank.com is not an “originator” of these types of transfers, you may initiate them through another financial institution. ACH and EFT transactions may be made to your giantbank.com account(s). Please note that there are limitations on the number of monthly transactions on money market accounts.

Helpful Hint: If you have a giantbank.com checking account and are enrolled in Online Bill Pay, you can transfer funds to your accounts at other banks by scheduling direct payments or email payments.

How do I redeem my Certificate of Deposit (“CD”)?

When you opened your giantbank.com Certificate of Deposit (“CD”) account, you received a Certificate of Deposit that stated the maturity date, interest rate, and other important information. If you wish to redeem your CD, simply sign the back of the original Certificate and return it to us at the following address:

giantbank.com
P.O.Box100970
Ft. Lauderdale, FL 33310-1970

You have several options regarding payment of funds: Deposit Into Anther giantbank.com Account, Cashier’s Check or Wire Transfer:

  • Deposit Into Another giantbank.com Account: If you have another giantbank.com account, such as a checking account, we will deposit the funds into the account at no cost to you. This is the quickest and easiest way to receive the funds.
  • Cashier’s Check: we will mail a cashier’s check to the address on file for your CD at no cost to you.
  • Wire Transfer: If you wish to deposit the funds in an account with another financial institution, simply complete and sign our Wire Transfer Request Form and send to us via mail along with the signed Certificate. Please refer to the current Fee Schedule for applicable wire transfer fees.

You can also contact one of our Customer Relationship Representatives, who is ready to assist you with redeeming your CD and opening a new giantbank.com CD with a different term and/or interest rate.

Please Note: In order to avoid a penalty, we must receive your written request to redeem the CR within the ten (10) calendar day grace period.

Please take look at our current rates prior to sending in your redemption request. Our current CD rates are located on our Personal Certificate of Deposit and Business Certificate of Deposit pages.

Does the giantbank.com Money Market Account come with checks? What are the fees associated with the Money Market Account?

Yes. We do supply your initial order of checks with an approved giantbank.com Money Market
Account – at no charge to you.

Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by check, draft, or similar order to third parties are limited to six (6) per calendar month. If you exceed the total of six (6) withdrawals per statement period, an Excess Transaction Fee of $10.00 per item will apply. Also, please note that we do not charge a monthly maintenance fee!

Can I use Online Bill Payment with my giantbank.com Money Market Account?

No. Electronic withdrawals from a Money Market Account are available via ACH transfers, which must be initiated by another financial institution or payee (individual or company that is receiving the payment). Please note that when setting up these payments you must indicate your Money Market Account as a checking account and not as a savings account.

Transfers from a money market account to another account or to third parties by preauthorized, automatic, telephone, or computer transfer or by check, draft, or similar order to third parties are limited to six (6) per calendar month. If you exceed the total of six (6) withdrawals per statement period, an Excess Transaction Fee of $10.00 per item will apply. Also, please note that we do not charge a monthly maintenance fee!

How do I close my Money Market or Checking Account?

If you wish to close your giantbank.com account due to interest rates, we ask that you first contact us to determine whether alternative account options are available to you. If you wish to close your giantbank.com account due to any other issue or problem, please don’t hesitate to contact us so that we may attempt to resolve the problem to your satisfaction. We value you as a customer and would appreciate the opportunity to maintain your banking relationship.

In order to close your checking or money market account, please review the account activity and ensure that all checks/transactions have posted. Once all transactions have posted, please send us a letter with your signature requesting that the account be closed. The letter may be faxed to us at (954) 958-0190 or mailed to us at:

giantbank.com
P.O.Box100970
Ft. Lauderdale, FL 33310-1970

You can also bring your account balance to zero and then contact us by phone to close the account.

If you have any third parties automatically debiting or crediting your accounts with us (such as mortgage payments or payroll direct deposit), we recommend that you immediately notify them upon the cancellation of your account.

I received a message that your VeriSign Certificate was expired or is not “trusted.” What should I do?

Depending upon your browser and certain browser settings, it’s possible that your browser may not “trust” the giantbank.com Digital Certificate. Not to worry! When you reach the giantbank.com Home Page, you should notice several items that will confirm that you’ve reached the true giantbank.com website:

  • Address Bar: When you access the giantbank.com Contact Us page or wish to apply for a Personal Account or a Small Business Account, you’ll notice the address bar at the top of your browser window. The address should begin with “https://giantbank.com…” This tells you that the page features “SSL” encryption. Also, depending upon your browser settings, you may also see “https://giantbank.com…” when you access the giantbank.com Home Page.

    VeriSign Secured Seal: When you access the giantbank.com Home Page., you should notice the following “VeriSign Secured” Seal located at the lower right of your browser window:

    verisign

  • giantbank.com mantains a VeriSign Digital Certificate, which safeguards any information that you enter via the giantbank.com website. If you click the “VeriSign Secured” Seal, you will notice that VeriSign verifies that the giantbank.com Digital Certificate is current, valid and assigned to www.giantbank.com. If you do not see this information, please don’t hesitate to Contact Us.

  • Padlock Icon: When you access the giantbank.com Contact Us. page or select Open an Account, you’ll notice a padlock icon (within Microsoft Internet Explorer Version 7.0, for example, the padlock icon will be yellow) at the top of your browser window next to the address bar:

I’m locked out of my giantbank.com account – help!:

In order to ensure the security of your financial information, we require that you call us toll free at 1 (877) 446-4200 during regular business hours for assistance with your giantbank.com online account(s). Simply inform one of our Customer Relationship Representatives that you need assistance accessing your account via the internet. The Representative will ask certain questions to verify your authority to reset your login credentials.